FAQ

The group is for preschool children, generally those aged 0-6.

Yes, siblings under 14 months of age can attend our playgroups free of charge.

Yes, we welcome any member of the family over the age of 18 years to attend as a guardian.  Guardians must supervise their children at all times and we encourage active participation during our playgroup sessions.

Parent involvement is a critical part of playgroup and you are responsible to help your child with different tasks and activities unless otherwise advised by the facilitator.

Once you have registered your child, you will be added to the WhatsApp group where all information will be communicated.

In accordance with our policies, we don’t provide any refunds for days missed.

We do not offer make up sessions if you can’t attend.

If we postpone a session due to extreme weather or lockdown we will move it to the same day of the week during school holidays. It is the responsibility of the parent/guardian to attend the rescheduled session. Refunds will not be issued if the children are unable to attend the makeup session. In the event that we need to cancel a session, parents/guardians will be offered a refund for that session. Refunds will only be issued if a session is cancelled by Nature Crew.

We offer trial sessions for new members so you get the opportunity to experience the playgroup before you commit to enrolling for the term. Trial sessions can be booked online.

Proof of vaccination is not required.